Processing Time
All VapoCept orders are typically processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
Shipping Methods & Carriers
We partner with major domestic carriers including USPS, UPS, and FedEx. Expedited options may be available at checkout.
Delivery Times
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–5 business days (where available)
Delivery times are estimates. Rural/remote addresses may require additional time.
Free Shipping
Free standard US shipping is included with 3-bottle and 6-bottle packages. Applies to domestic US addresses only.
Tracking Your Order
You will receive a shipping confirmation email with your tracking number once your order has been dispatched. Allow 24–48 hours for tracking information to update.
Lost or Missing Packages
If your package is marked delivered but not received: check with neighbors, building mail room, and safe drop locations. Wait 24–48 hours, then contact us at contact@customercs.com.
Damaged Packages
Contact us within 72 hours of delivery with photos of the damage and your order number.
Contact Us
- Email: contact@customercs.com
- Phone: +1 (323) 237-8559
- Hours: Monday–Friday, 9:00 AM–6:00 PM EST