Last Updated: January 1, 2025
Our Satisfaction Commitment
At VapoCept Research, we stand behind the quality of our products. If you are not satisfied with your order, please review the information below and contact our support team.
Return Eligibility
To be eligible for a return or refund:
- The return request must be initiated within the timeframe specified by the retailer through which you purchased VapoCept.
- Products must be returned in their original packaging where applicable.
- Requests should include your order number and proof of purchase.
- Opened products may be subject to different return terms depending on the selling platform's policy.
Important: VapoCept is sold through affiliate and third-party retailer partnerships. Specific return terms may be governed by the retailer through which you made your purchase.
How to Initiate a Return
- Step 1: Locate your order number from your confirmation email.
- Step 2: Email contact@customercs.com with your order number and reason for return.
- Step 3: Our team will respond within 24–48 business hours with next steps.
- Step 4: Follow the instructions provided. Do not return products without authorization.
Refund Process
Refunds are typically processed within 5–10 business days to the original payment method. Original shipping costs are generally non-refundable unless the return is due to our error.
Damaged or Defective Items
Contact us within 72 hours of receiving your order with your order number, description of damage, and photos. We will work with you to find an appropriate resolution.
Items Not Eligible for Return
- Products that have been used, consumed, or substantially opened.
- Returns requested outside the applicable eligibility window.
- Orders where an incorrect address was provided at checkout.
Contact Our Support Team
- Email: contact@customercs.com
- Phone: +1 (323) 237-8559
- Hours: Monday–Friday, 9:00 AM–6:00 PM EST